Service Desk Analyst

Service Desk Analyst - Tier 2

Job ID : 2025-28203

• Category : Infrastructure Support
• Location : US-TX-Dallas

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com.

About the Opportunity

DMI is seeking a skilled and customer-focused Service Desk Analyst - Tier 2 to support a federal client in Arlington, VA. This position plays a key role in resolving complex technical issues and providing escalated support to end users. The ideal candidate will have 4-5 years of relevant experience, strong technical troubleshooting skills, and a commitment to delivering excellent service.

Duties and Responsibilities :

Qualifications

Education and Years of Experience :

Preferred Skills :

Additional Requirements : Successful completion of a Public Trust background investigation and / or a Public Trust clearance.

Min Citizenship Status Required : US Citizenship Required

Physical Requirements : No Physical requirement needed for this position.

Location : Dallas, TX

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together :

We lead with honesty and integrity.

We take responsibility and deliver.

We are relentless about delivering value.

We innovate with purpose.

We collaborate and celebrate our success.

These values aren't just ideals—they show up in how we support every part of your well-being :

Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Connect With Us

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