Claims & Disputes Specialist

Job Title

Responsible for claims and disputes intake, review, and / or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case / claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service / advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.

Basic Qualifications - High school diploma or equivalent - Three or more years of related work experience, or a relevant combination of education, training, and experience

Preferred Skills / Experience - Well-developed research and analytical abilities - Good knowledge of operational functions, systems, policies and procedures for the assigned area - Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Ability to follow defined procedures, policies and precedents - Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situations - Ability to identify and resolve / escalate complex problems with minimal guidance - Must be able to perform assigned work in a deadline sensitive environment - Competent clerical skills and strong attention to detail is necessary for all roles - For team lead roles, prior process management or supervisorial experience is preferred

Location Expectations The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $20.87 - $27.84