Claims Service Advocate (SAT)

Description

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a remote, hybrid or in-office working arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND .

This position is eligible for internal Blue Cross Blue Shield employees and external applications.

Pay information

• Pay Level : 016
• FLSA Category : Nonexempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.
• The estimated starting pay for this position is $17.26 - $22.00.

At BCBSND, we're committed to providing fair and equitable compensation. While the posted salary range reflects the full compensation range for this role, offers typically fall at or below the midpoint, and in alignment with internal equity and role expectations. Individual offers are based upon candidates' unique experience, education, and skillsets. The top of the range reflects the ceiling for this role and is only used for offers in exceptionally rare cases. We do not extend offers above the posted maximum.

A day in the life

The Claims Service Advocate is responsible for reviewing moderately complex health insurance claims and provides customer service to members, providers, and / or customers by telephone, computers, and / or written inquiry. This position determines how to apply benefits and whether to return, deny, or pay claims following organizational policies and procedures.

Your responsibilities will include

What you need to succeed

Ability to communicate clearly and professionally in both verbal and written formats.

Ability to work effectively with others, valuing diverse perspectives and fostering teamwork.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

Additional company perks

Equal opportunity employment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

For questions, please email careers@bcbsnd.com .

This job posting will be closed 10 / 23 / 2025 at 8 : 00 a.m. (CT). No further applications will be considered.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.