Repair Control Associate II

Repair Control Associate II

The compensation range for this role is $32.04 - $35.42 per hour. Final compensation for this role will be determined by several factors including but not limited to : minimum and preferred qualifications, knowledge, skills, abilities, education, experience, and location.

Candidate must have excellent communication skills, and preferably experience / expertise in Microsoft Excel.

Our aircraft are industry leaders and so are our people. We're looking for talented, motivated individuals who are ready to do innovative work, and we offer exciting career opportunities worldwide.

Education and Experience Requirements

High School Diploma or GED required. 4 years customer service experience, preferably in a repair / overhaul capacity. Aerospace experience preferred.

Position Purpose : Under limited supervision, coordinate, administer and monitor aircraft component and / major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.

Job Description

Principle Duties and Responsibilities : Essential Functions :

• Maintain accurate, real-time records of parts out to vendors for overhaul / repair; exchange items due from operators. Pursue process through to completion.
• Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required for overhaul / repair of company and customer owned parts.
• Coordinate the repair / overhaul of exchange units.
• Liaise with other departments for in-house shops on correct pricing for customer owned property.
• Build customer and vendor relationships in order to meet customer aircraft parts requirements.
• Process customer owned property to vendor for repair / overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
• Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired / overhauled items.
• Maintain admin files and submit reports governing repair / overhaul program as required.
• Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
• Work with finance department to ensure customer credit line is established and coordinate induction invoice.
• Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled.
• Monitor the cost of ongoing customer property repairs / overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
• Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
• Work closely with customer and Gulfstream sites to ensure that repair / overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
• Ensures invoices, including supplemental bills, are processed within established guidelines.

Additional Functions :

Perform other duties as assigned.

Other Requirements :