Audio Visual Production ManagerConvene • New York, NY, US
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Audio Visual Production Manager
Convene • New York, NY, US
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job_description.job_card.job_descriptionAssist with developing a positive employee relations climate, including engagement, motivation, and coaching. Participate in collaborative project efforts with the technology team and other departments. Participate in employee appraisals. Mentor AV Specialists to provide a consistent level of customer service. Interview and hire prospective candidates for all positions in the department. Stay current on all departmental SOPs on a quarterly basis. Review P&L / General Ledger reports for department / location, ensuring accuracy. Approve and submit vendor invoices to Accounts Payable in a timely fashion. Participate in the annual budgeting process for team member's location. Maintain and uphold Convene's cultural standards. Perform other duties as requested by management. 4+ years of experience managing IT and AV equipment, and computer software systems. Proven leadership experience, including leading team members. Customer service or hospitality experience preferred. Extensive knowledge of audiovisual equipment, including analog / digital mixers, wireless microphones, video switchers, and displays. Understanding of Crestron control and hardware endpoints. Basic knowledge of data networking principles, architecture, and applications. Experience in installing, configuring, operating, and administering operating systems, applications, and hardware for Macs, PCs, LANs, and servers. Ability to lead and manage team members effectively, collaborating with internal and external clients. Familiarity with CRM applications. Flexible, long, and weekend hours sometimes required. Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance. Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to stand, sit, or walk for an extended period of time. Ability to climb and work on a ladder for lengthy periods of time. Audio : 4-24 channel analog / digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders, Biamp Tesira systems. Video : Switchers, projectors, LCD displays, Crestron DM / NVX systems. Lighting : Up lights, GOBOs, basic dimming. IT : Wi-Fi troubleshooting, connecting hardline internet, DHCP / Static IP addressing, operate and troubleshoot hard / soft video codecs. Control : Familiarity with Crestron control systems and associated hardware.
Audio Visual Production Manager (Technology Manager) – Manhattan, New York
Convene is a global hospitality company that provides premium meeting, event, and flexible office spaces. We are seeking a candidate who exemplifies a passion for hospitality, events, and AV technology, and who is a proponent of cultivating a positive and inclusive employee culture.
Responsibilities
- Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
- Manage and troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware; both in-house and client systems.
- Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival.
- Provide consultative support to technology sales for client programs.
- Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution meetings.
- Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors.
- Attend planning and pre-production meetings.
- Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, and related activities.
- Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency.
- Maintain positive relationships with clients and assist with reasonable requests during programs.
- Collaborate with the sales and planning team to understand the client experience prior to the start of their event.
- Prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures.
- Assist in any areas of daily operation.
Training & Development
Financial & Operations
Qualifications
Physical Requirements
Equipment & Technical Qualifications
Compensation & Benefits
Base Salary : $80,000 – $90,000 per year. Eligible for Convene's annual incentive performance bonus plan.
Benefits include health coverage, virtual care, 401(k) plan with company matching, paid time off, and opportunities for professional development.
J-18808-Ljbffr
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