Director of IT Program Management

Director of It Program Management

LightEdge is seeking a seasoned Director of IT Program Management to drive enterprise-level technology initiatives and oversee the strategic alignment of IT programs with company objectives. This leader will be responsible for guiding cross-functional technology programs, optimizing business-critical processes such as Quote-to-Cash, Onboarding / Offboarding, AI adoption, and Master Data Management, and ensuring disciplined governance across the IT portfolio. Reporting directly to the CIO, this role will play a pivotal part in translating vision into execution, ensuring technology delivery is streamlined, value-driven, and future-ready.

Responsibilities :

• Define and champion the IT Program Management function, setting the vision, strategy, and standards for program execution and governance.
• Partner with the CIO and executive leadership to prioritize IT investments that enable business growth and operational efficiency.
• Collaborate closely with the Operations PMO to ensure alignment, eliminate duplication, and drive coordinated delivery of enterprise-wide initiatives.
• Act as a change agent, ensuring that IT programs deliver transformative impact across the enterprise.
• Direct technology enablement for mission-critical processes :
• Drive end-to-end integration and automation across sales, billing, and finance platforms.
• Modernize and streamline processes for both employees and customers to enhance experience and compliance.
• Lead integration of AI into business and IT workflows to drive innovation and efficiency.
• Establish governance and accountability to ensure trusted, high-quality data across the organization.
• Establish and oversee the IT portfolio management framework, ensuring that all initiatives are strategically prioritized, transparent, and delivering measurable business outcomes.
• Implement and refine intake and demand management processes that balance business needs with IT capacity.
• Govern delivery practices across the IT organization to ensure alignment, scalability, and risk management.
• Oversee execution of cross-functional IT initiatives, ensuring scope, schedule, budget, and quality are consistently met.
• Manage interdependencies across programs and identify opportunities for synergies.
• Drive adoption of program management best practices and continuous improvement in delivery methodologies.
• Serve as the primary liaison between IT and business leadership on all program and portfolio matters.
• Ensure effective communication, transparency, and reporting of IT program performance at the executive and board levels.
• Build strong partnerships across business units, including alignment with the Operations PMO, to ensure enterprise-wide coordination and unified delivery.

Education and Experience :