Vice President, Strategic Account Management

Job Description

Job Description

Position Overview :

The Vice President of Strategic Account Management manages and oversees our most strategic partners (clients) within our portfolio of our products. These partners can be situated in the K-12, corporate, or government markets.

The Vice President of Strategic Account Management will be responsible for executing on a high touch communication cadence with key external stakeholders that work within our strategic partnerships, providing a high energy approach to expanding our footprint within the client landscape, and be responsible for the revenue retention and growth of each strategic partner. The individual must be able to accomplish these goals by their individual skill level and by also effectively managing a team of internal players who are directly responsible for specific partners. This individual should also be an expert at leveraging internal cross-functional teams and available resources. The goal is to ensure our partners’ needs, challenges, and objectives are always being met and are retained as partners for the long term.

Location : Adel, IA or Remote

Essential Job Functions :

• Serve as the company lead for a portfolio of strategic accounts and head the development and execution of partner success plans which will ensure account retention, growth, and deepening of high-level partner relationships.
• Manage a team who is directly responsible for the account management of specific partners, build on their expertise, and work with them to deliver / execute on the partner success plans that have been put in place.
• Build strong relationships at the highest levels of each partner hierarchy which can include state government agencies, corporate entities, and K-12 districts.
• Provide clear direction to internal, cross-functional team members to ensure that partner projects are appropriately scoped and executed on.
• Execute, build, and manage communication cadences that are specialized for each strategic partner. Topics must include but are not limited to : Maximizing the value of purchased products, sharing progress and relevant data, mitigating relationship risks, and providing issue resolution.
• Anticipate partner needs and adapt with strategic solutions for partnership opportunities.
• Assist CRO on managing the Partner P / Ls and contribute to the annual budgeting and planning cycle.
• Provide thought leadership to the executive team, laterally to company leaders, and with all team members accordingly to ensure all are up to speed on the state of relationships and that there is knowledge for continued idea generation and exploration to stay ahead of the market.

Requirements :

Skills and Abilities :

Attitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.