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Operations Manager

Operations Manager

Bradley Professional, A Division of the Bradley GroupMilwaukee, WI, United States
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The Operations & Project Delivery Manager plays a pivotal role in leading complex projects, managing the Operations area, and fostering strong client relationships .

The position incorporates the responsibilities of Operations, Solutions Proposition & Project Delivery, and Customer Service / Tech Support, ensuring efficient execution, financial excellence, and high customer satisfaction .

  • This role leads and develops a multidisciplinary team (Project Professional, Engineering, PDI, After Sales & Technical Support), guiding them toward operational excellence and continuous improvement. The Manager also acts as the main point of escalation for clients and staff , ensuring timely resolution of issues, seamless project delivery, and alignment with business goals.

Key Responsibilities

Project & Operations Management

  • Manage highly complex projects from initiation to completion, ensuring delivery on time, scope, and budget .
  • Define goals and deliverables, ensuring alignment with client expectations.
  • Conduct ongoing project business reviews, including resource allocation, financial delivery, and customer satisfaction .
  • Support Solutions propositions during the offer phase, assessing feasibility and execution terms.
  • Oversee and set strategy for process improvements, SOP implementation, and cost efficiency .
  • Ensure proper planning through Sales, Inventory & Operations Planning (SIOP) .
  • Develop training programs for the team (including CTL).

    • Qualifications

    Associate Degree (A.A.) or equivalent; Bachelor’s preferred.

  • Minimum 5 years’ experience in Operations and / or Project Management , with exposure to Customer Service or Technical Support functions.
  • Proven track record in leading teams and managing complex projects .
  • Strong financial acumen and ability to manage project / business budgets.
  • Excellent communication skills (oral and written), with ability to interact with clients, internal teams, and external stakeholders.
  • Solid technical knowledge in Controls / HVAC systems, networking (LAN / WAN, routing, TCP / IP, wireless) is a plus.
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    Operation Manager • Milwaukee, WI, United States

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