Technical Support

Job Description

Job Description

Position : Product Technical Support

Onsite in Jeffersonville, IN

Pay : $19.69 W2

One-year long contract

We’re looking for a motivated individual to support our Product Operations programs and products. This role involves assisting with account setups, resolving customer issues, and collaborating with internal teams, Relationship Managers, merchants, and third-party partners. A background in payments processing and customer support is highly valued.

What You’ll Do :

Deliver exceptional support in a customer service call center environment by guiding users through hardware, software, and networking issues.

Manage inbound support requests via phone, email, or online chat.

Accurately input merchant information into internal systems using proprietary tools.

Coordinate and complete installations of payments products.

Stay up to date on vendor equipment, product features, and system functionality.

Meet or exceed department targets for productivity, quality, and attendance.

Communicate progress and updates through written reports and team meetings.

Collaborate cross-functionally with internal teams such as Product, Development, Sales, and Customer Service.

Provide Tier 2 support for products transitioned to the Customer Service team.

Perform additional duties as needed based on business needs.

What You Bring :

Education : High school diploma or equivalent required.

Experience : At least 1 year of experience in technical support or a related customer service role.

Industry Knowledge : Familiarity with the Bankcard industry and payments processes is a strong plus.

Technical Skills : Proficient in Microsoft Office and Google Workspace; able to type at least 40 WPM.

Soft Skills : Excellent verbal and written communication, strong problem-solving abilities, and keen attention to detail.

Work Style : Able to work independently under limited supervision; comfortable following standard procedures and handling varied but routine issues.