Financial Aid Advisor II
Scholarships & Financial Aid is seeking a Financial Aid Advisor II to counsel and provide information on federal, state, and institutional scholarships, financial aid, and military education benefits for currently enrolled and prospective Health Science Center students. We're looking for a passionate, critical thinking, and driven individual who has a student first mindset to assist and advise students on available aid to finance their education. The successful candidate provides great customer service, has the ability to meet deadlines, succeeds in a fast-paced environment, and maintains a high level of accuracy and professionalism. The Financial Aid Advisor II will learn to advise current and prospective students and their families both in one-on-one and group settings.
The ideal candidate will have experience in financial aid, scholarships, student employment, student services, or in a related area. Detail-oriented, well-organized, customer service oriented, and the ability to work both individually and in a team setting is all crucial for success in this position. If this description appeals to you, we invite you to apply to be considered for this opportunity.
Salary : $49,500 Annually
Cover Letter & Resume : A cover letter and resume are strongly recommended
Other Requirements : Occasional Travel. May be required to work weekends, holidays, and outside regular business hours during peak periods.
Qualifications
Required Education and Experience :
- Bachelor's degree or an equivalent combination of education and experience
- One year in financial aid, scholarships, student employment, student veteran's services or related experience
Knowledge, Skills, and Abilities :
Ability to meet deadlines and maintain a high level of accuracy, professionalism, and customer serviceWorking knowledge of Microsoft Office softwareAbility to work individually or as a team in a dynamic organizationGood interpersonal communication skillsMust be literate in the English language and able to comprehend, give and follow both written and verbal instructionsAbility to organize and make decisionsAbility to work well under pressureAbility to use tact, diplomacy, and judgment in dealing with all customersAttention to detailResponsibilities
Advising / Processing :
Uses discretion and independent judgment to advise and counsel students and their families on financial aid and scholarshipsAssists with reviews of student files and adjusts as neededUnderstands the student financial aid / scholarship process and shadows team members for cross-trainingAwards, revises, and / or approves the disbursement of financial aid through the specific controls of program policy and guidelinesCommunicates with students and their families via multiple methods (i.e. email, in-person, phone, etc.)Reviews application data against additional data received and resolves discrepancies or adjusts data in Banner / Compass as appropriateCollaborates with on campus representatives regarding students' financial aid concernsMay assist with resolving and responding to complex student cases regarding financial aidFinancial Aid Knowledge & Team Support :
Continues to learn, interpret, and maintain knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aidInteracts with students and assists with transition from prospective to currently enrolled studentsEnsures that processing activities adhere to established policies and procedures while using critical thinking skillsMay recommend revisions to established policies and proceduresMay provide training and assistance to other financial aid staff on specialized processesGeneral :
Participates in and assists in the planning and execution of events for departmental initiatives (e.g. financial aid awareness programs, Aggieland Saturday, New Student Conferences)Responds to varied questions that may require researching and consolidating data regarding financial aid and scholarshipsAttends local, state, and national workshops, and conferencesMay assist with presentationsAdditional Support :
Serves as a liaison for staff at the College of Veterinary Medicine and Health Science Center collegesProvides group and one on one presentations annually for incoming and exiting studentsConducts presentations, seminars, and / or workshops for the College of Veterinary MedicineProvides loan and indebtedness counseling to students on an individual and group basisConducts on and off-campus presentations, seminars, and / or workshops for students and possibly for professional development trainingCollects supporting documentation and make adjustments to financial aid data and packaging as neededMakes adjustments if necessary for compliance issuesWorks Summer Manual Awarding report to manually award spring HSC and Vet Med transfer studentsManually awards post baccalaureate students enrolled at HSCPerforms reviews for professional judgment of student files, making adjustments as neededReviews Satisfactory Academic Progress appeals and makes decisions regarding the validity of these appealsServes as financial aid counselor as well as walk-in counselor as needed for students of the Health Science Center programsWho We Are
The mission of Scholarships & Financial Aid is to provide students and their families with the financial information, resources, and support needed to attend Texas A&M University. We offer a wide range of financial assistance programs, including grants, student loans, work-study employment, military education benefits, athletic aid coordination, and short-term and emergency tuition loans. Our office administers aid and military education benefits for students at Texas A&M's College Station, Galveston, McAllen, School of Law, and Health Science Center campusesdisbursing over $1 billion in financial assistance during the last academic year.
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums12-15 days of annual paid holidaysUp to eight hours of paid sick leave and at least eight hours of paid vacation each monthAutomatically enrollment in the Teacher Retirement System of TexasHealth and Wellness : Free exercise programs and release timeProfessional Development : All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and moreEducational release time and tuition assistance for completing a degree while a Texas A&M employeeLiving Well, a program at Texas A&M that has been built by employees, for employeesTexas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents, and lived experiences. Embracing varying opinions and perspectives strengthens our core values which are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and / or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity / Veterans / Disability Employer.