IT Help Desk Support Analyst
AqueityDowners Grove, IL, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionProvides IT Support relating to technical issues involving Microsoft’s core business applications, operating systems, and cloud services Supports disaster recovery solutions Provides technical support at the network level : WAN and LAN connectivity, routers, firewalls, and security Provides basic remote access solution implementation and support : VPN, remote services, and Citrix Monitors the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Triages and classifies incoming service requests by gathering information from clients and computer systems Documents and tracks all required information supporting accurate ticket reporting for the Service Desk Resolves service requests during the first phone call if possible, and escalates service requests to other resources as needed Communicates with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages Displays an ability to patiently walk a user through the steps needed to address the issue Fast turnaround of customer requests - quickly and correctly identifies the user's issue or problem, recommending the most efficient solution to address the issue Answers all web-based inquiries and phone calls within the response time goals for the Service Desk Documents basic support processes and knowledge base articles for recurring issues as needed, and escalates identified recurring issues to next level support engineers Ability to work in a team and communicate effectively - maintains a positive and friendly attitude towards all team members Handles difficult situations calmly and with confidence Displays empathy for our technology users and their day-to-day challenges Maintains good organization and follows each user service issue through to completion Productively fills down-time to improve our technology infrastructure and our organization Proactively makes suggestions for solutions to our most recurring user requests and technology service issues Improves customer service, perception, and satisfaction Other duties as assigned Requirements : Minimum high school diploma and 2+ years’ experience in end user technical support role in a related technical support discipline, or equivalent combination of education and experience Relevant experience in a technical support role, creating help tickets and handling end user support Advanced understanding of operating systems, business applications, printing systems, and network systems Experience working with an IT managed services provider or IT consulting firm strongly preferred Experience with ConnectWise and / or Kaseya preferred Certifications preferred (e.g. ability to match resources to technical issues appropriately Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast-paced environment Able to work in a team-oriented environment and communicate effectively Current active drivers’ license with active auto insurance Able to lift computer equipment, approx. 40lbs. $45-60k depending on experience Bonus program Excellent healthcare benefits (medical, dental and vision) Company paid basic dental, life and AD&D, short / long term disability insurance Retirement savings account employer match Ongoing training and development Paid Time Off program In-office highly collaborative work environment, with partial remote work option Business casual dress code Quarterly company lunches Fun work culture - on demand video games / foosball, team building events The best coworkers you could ask for Great place to learn and grow in IT! Powered by JazzHR
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support.
The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies :
- workstations, printers, servers, networks, and vendor-specific hardware / software.
The ideal candidate has a true passion for technology and learning, enjoys problem solving, and has excellent customer service skills. Responsibilities :
CompTIA A+, Microsoft MTA / MCSA, etc.) Strong verbal / written communication skills including telephony skills, active listening, and customer-care, and detailed documentation skills Ability to translate "IT" speak for the customer and create tangible action items Strong problem solving and diagnosis skills of technical issues, ability to "think outside the box" Ability to multi-task and adapt to changes quickly while managing competing priorities Technical awareness :
Why Work for Aqueity? Competitive salary :
serp_jobs.job_alerts.create_a_job
Help Desk Analyst • Downers Grove, IL, US
Job_description.internal_linking.related_jobs
Monday–Friday; 9 : 30 AM – 6 : 00 PM.Kenwood Avenue, Chicago, IL 60637.The Help Desk Analyst provides technical support to internal users in a fast-paced corporate environment.This role inv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Overview : TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent soluti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
This role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies.
This includes supporting personal computers, mobile devices...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Hello! Middleground Technologies located in Westchester, is looking to add a Senior IT Support Technician to it's team.This job role is focused on customer service, technical support tickets an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
W2 (Must be authorized to work in the U.No Sponsorships, No F1-OPTs, No C2C, No 1099).Application Operations (AppOps).Atlassian product administration, SharePoint administration, vendor onboarding / ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
US Citizen, GC Holders or Authorized to Work in the U.The Service Desk Analyst serves as the first point of contact for users seeking technical assistance.
This role involves troubleshooting hardwar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
A company is looking for a Help Desk Specialist to provide technical support in a remote capacity.Key Responsibilities Provide technical assistance to users regarding software and hardware operat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Aqueity, a leading MSP, is looking for a skilled.IT Service Desk Escalations Engineer - Tier 3.The IT Service Desk Escalations Engineer - Tier 3 is responsible for technical escalations support on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.You will work under the direction of the IT team to provide support with tech...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Service Desk Level 2 Analyst.Key Responsibilities Provide second-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
PLEASE NOTE THAT WE WILL NOT RESPOND TO APPLICANTS THAT DO NOT FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THIS JOB POSTING.
If you have experience helping people with their computer issues, then we ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business.
We strive every day to provide outstanding technology services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
We are a rapidly growing IT Managed Service Provider located in the Loop.We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
This isn't your average help desk gig.LaSalle Network is teaming up with an industry leader to onboard.If you've got strong Microsoft O365 skills, a curious mind, and a customer-first attitude, we ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day Strong potential for extension or conversion.Hours over 40 will be paid at Time and a Half).We are seeking an experienced Help Desk Level 2 professional to join our client’s remote Application Oper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Desktop Support Analyst Intern.Shure offers a challenging, fun and rewarding summer internship program.The twelve-week program is offered to undergraduate and graduate students.We offer internships...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Help Desk Analyst I to provide technical support on a long-term contract basis.Key Responsibilities Provide first-level technical support for Active Directory, Windows ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business.
We strive every day to provide outstanding technology services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
- serp_jobs.job_card.new
Help Desk Analyst
inSync StaffingChicago, ILserp_jobs.job_card.full_time
- serp_jobs.job_card.new
Help Desk Analyst
TekWissen LLCChicago, IL, United Statesserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Support Analyst
TEKsystemsLockport, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Senior Help Desk Engineer
MiddlegroundWestchester, IL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Level 2 Contract
Blue Star Partners, LLCChicago, IL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Service Desk Analyst - Tier 2
INSPYR SolutionsChicago, IL, United Statesserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Help Desk Specialist
VirtualVocationsElgin, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Service Desk Escalations Engineer - Tier 3 (on-site)
AqueityDowners Grove, IL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Service Desk Analyst Intern
CannonDesignChicago, IL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Service Desk Level 2 Analyst
VirtualVocationsNaperville, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Support Analyst Level 3
BridgePoint Technologies LLCLombard, IL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Services Help Desk Technician - Part Time
NerdsToGo IncChicago, IL, United Statesserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Help Desk II
Middleground ItChicago, IL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Agent - CPHL Elevance Project
The LaSalle GroupNaperville, IL, United Statesserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Help Desk Level 2 (Contract)
Blue Star Partners, LLCChicago, IL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Desktop Support Analyst Intern
Shure IncorporatedNiles, IL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Help Desk Analyst
VirtualVocationsLincolnwood, Illinois, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Services Help Desk Technician Part Time
NerdsToGo of Chicago Downtown, ILChicago, IL, United Statesserp_jobs.job_card.part_time