Support Analyst

Description

This role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.

Key Accountabilities and outcomes

• Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
• Install, configure, and maintain printers, scanners, and multifunction devices
• Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
• Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
• Assist end users with software installations, updates, and application issues
• Provide on-site and remote technical support to resolve hardware and software problems
• Train end-users on device usage, software applications, and best practices
• Document support activities, maintain device inventory, and generate reports on support metrics and device performance
• Ability to travel up to 25% to different manufacturing plants for on-site support and installations

Knowledge and Experience

1. End User Device Support : The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals.

2. Customer Service : The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication

3. Hardware Troubleshooting : The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment

4. Mobile Device Management : Knowledge of managing and supporting mobile devices including deployment, security, and application management

5. Printer / Scanner Support : The ability to install, configure, troubleshoot, and maintain printing and scanning devices

6. Conference Room Technology : Support and troubleshooting of video conferencing systems, displays, and audio equipment

7. Technical Documentation : The ability to create clear user guides, troubleshooting procedures, and support documentation

8. Remote Support Tools : Proficiency in using remote desktop and support applications to assist end users

Travel requirement : Visit between 4 to 5 manufacturing plants by plane and 2 by land, 4 times a year each (Total visits : 16-20) Each site Quarterly (Roughly 4-5 days at a time

Pay and Benefits

The pay range for this position is $23.00 - $30.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Lockport,IL.

Application Deadline

This position is anticipated to close on Oct 6, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.