Insurance Customer Service Representative

A company is looking for a Customer Service Representative in the Insurance / Banking sector.

Key Responsibilities :

Serve as the primary contact for beneficiaries regarding account access and support

Handle inbound calls related to account setup, debit card issues, balance inquiries, and payment assistance

Provide empathetic guidance while ensuring compliance with policies and accurately documenting interactions

Qualifications :

High school diploma or equivalent; associate or bachelor's degree preferred

Prior experience in a call center, financial services, insurance, or banking environment

Ability to connect with clients during emotionally challenging situations with empathy and professionalism

Proficiency with account management systems and standard office software

Knowledge of financial account operations and experience supporting beneficiaries in financial contexts