LEAD BUSINESS ANALYSTHCL Technologies • Rome, GA, US
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LEAD BUSINESS ANALYST
HCL Technologies • Rome, GA, US
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job_description.job_card.job_descriptionCollaborate with SMEs to map critical business processes across Telecom B2B Value Streams Conduct interviews and workshops to identify pain points and inefficiencies. Document business needs and translate them into clear, actionable requirements for AI & Agent Development Create comprehensive PRDs that articulate problem scope, desired outcomes, KPIs, and system dependencies. Ensure PRDs are consumable by OMS and PMs for roadmap creation and development planning. Maintain alignment with business goals and technical feasibility. Evaluate opportunities for scaling Agentic AI solutions across EOps. Identify measurable benefits such as OPEX reduction and process optimization. Support prioritization of solutions based on business impact and feasibility. PRD Completion Define the problem (WHAT), solution approach (HOW), and business value (WHY). Include acceptance criteria, system requirements, and KPIs. Scalability Analysis Identify opportunities for broader application of Agentic AI solutions.
About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.com.
Location : Remote (Must support Mountain Standard time)
Must Have Experience :
- Experience Agentic AI in Telecom environment
- Business Analyst Experience with Agentic AI in Telcom environment
- Experience in evaluating opportunities for scaling Agentic AI solutions across EOps
- Experience as Business Analyst / Product Manager for Business AI / Agent Development
- Strong Process & Application design experience for following areas in Telecom B2B - Fixed Products LoB
- Experience in Identifying opportunities for broader application of Agentic AI solutions
- Experiencing in conducting interviews and workshops to identify pain points and inefficiencies
- Experience in creating comprehensive PRDs that articulate problem scope, desired outcomes, KPIs, and system dependencies.
- Experience in ensuring PRDs are consumable by OMS and PMs for roadmap creation and development planning
Overview
We are seeking experienced Business Analysts to support the development of Agentic Powered Solutions across Telecom Enterprise Landscape. This role is critical to identifying operational inefficiencies, gathering cross-functional requirements, and producing actionable Product Requirements Documents (PRDs) that enable scalable AI-driven solutions.
Requirement Gathering
PRD Development
Impact & Outcome
Desired Outcomes
Pay Range Minimum : 61000
Pay Range Maximum : 125400
J-18808-Ljbffr
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Lead Analyst • Rome, GA, US
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