Talent.com
Application Support Admin

Application Support Admin

QED NationalUSA, Florida, Miami
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Position Title : Application Support Administrator

Location : Miami, FL

Clearance Requirements : None

Position Status : Contract-to-Hire

Pay Rate : $53-$60 / hour (W2)

Onsite Requirement : Fully onsite | Monday-Friday | 9 : 00 AM-6 : 00 PM

Position Overview

We are seeking a skilled Application Support Administrator to provide hands-on administration, support, and optimization of our organization's cloud-based business applications. This role ensures operational efficiency, secures user access, and supports the productivity of 300+ employees across Sales, Finance, HR, Legal, Events, and Client Success.

The ideal candidate is highly collaborative, technically proficient, and thrives in fast-paced, high-growth environments. You will balance daily support and troubleshooting with process improvement initiatives , helping the business optimize workflows and ensure application integrity.

Key Responsibilities

Application Support & Administration

  • Provide Tier 2 / 3 support for core business applications, including Okta, JAMF, Zoom Enterprise, Google Workspace, NetSuite, Zendesk, PandaDoc, JotForm, HubSpot, and Aloware .
  • Administer Okta SSO policies, user provisioning / deprovisioning, MFA configurations, and group memberships.
  • Manage Apple device fleet via JAMF and Apple Business Manager, including remote commands, compliance, and profile updates.
  • Troubleshoot application issues related to access, configuration, or performance.

Workflow Optimization & Automation

  • Evaluate workflows in tools like JotForm, PandaDoc, and Zendesk for inefficiencies and implement automation via native integrations, APIs, or platforms like Zapier.
  • Monitor SaaS platforms for updates, new features, and optimization opportunities to improve team productivity.
  • Reporting & Analytics

  • Create dashboards and reports to track application adoption, user activity, and performance metrics.
  • Support departments in generating usage reports and compliance documentation, such as email audits, Zoom logs, or ticketing data.
  • Training & Documentation

  • Develop and maintain knowledge base articles, step-by-step guides, and video tutorials.
  • Lead end-user training sessions on core applications.
  • Collaboration & Vendor Management

  • Act as liaison between business units, technical teams, and vendors to resolve issues and escalate requests.
  • Assist leadership with quarterly software reviews, contract documentation, compliance tracking, and SaaS lifecycle management.
  • Required Qualifications

  • Bachelor's degree in Information Systems, Computer Science, or related field (required).
  • 5+ years of experience in SaaS administration, technical support, or application management , ideally in fast-paced environments.
  • Hands-on experience with :
  • Okta (SSO, provisioning, MFA, app assignments)

  • JAMF / Apple Device Management
  • Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console)
  • Zoom Enterprise (Webinars, Events, Licensing)
  • NetSuite, Zendesk, PandaDoc, JotForm, Aloware
  • Strong troubleshooting skills across multiple platforms.
  • Excellent written and verbal communication, with ability to explain technical concepts to non-technical users.
  • Must be a U.S. Citizen .
  • Preferred Qualifications

  • Basic scripting experience (PowerShell, Bash, Python) for automation tasks.
  • Familiarity with integration tools like Zapier, Make (Integromat), or Google Apps Script.
  • Understanding of PCI, HIPAA , or other compliance standards in SaaS environments.
  • Experience with Zero Trust architectures or enterprise security frameworks.
  • Why Work With Seneca Resources

    At Seneca Resources , we connect professionals with meaningful work while supporting career growth. We provide :

  • Competitive pay and benefits (health, dental, vision, 401(k))
  • Career development support and mentorship
  • A collaborative, inclusive, and diverse workplace
  • A dedicated team to guide you through onboarding, growth, and opportunities
  • Seneca Resources is an Equal Opportunity Employer , committed to fostering a diverse and inclusive workforce. All qualified candidates are encouraged to apply.

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    Application Support • USA, Florida, Miami

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