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Service Engineer
Service EngineerPacifica Continental • Detroit, MI, US
Service Engineer

Service Engineer

Pacifica Continental • Detroit, MI, US
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Job Details

  • Benefits : Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.
  • Report : Service Coordinator.
  • Schedule : Monday through Friday from 8 : 00 am to 5 : 00 pm.
  • Travel : Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).
  • Location : Greater Grand Rapids and Detroit, Michigan (Employee is expected to work at the Technical Center when not visiting customers).

Responsibilities

  • Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
  • Create and update documentation of technical information.
  • Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.
  • Demonstrate a willingness to help others and be a team member; often working together with Customer Service Engineers.
  • Provide assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations positively, respond promptly to customer needs, and solicit feedback to improve service.
  • Requirements

  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and / or Siemens controls is a PLUS.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Ability to interact and communicate effectively in person and over the phone at all organizational levels.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
  • Adaptability to changes in the work environment; able to manage competing demands and deal with delays or unexpected events.
  • Preferred : Bachelor's or Associate's Degree in a related field of study.
  • Work Environment

  • Exposure to manufacturing / machining environments with possible hazards such as noise, electricity, chemicals, heavy equipment, and machinery.
  • Physical Demands

  • Frequent : Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, reaching, pushing, pulling, and lifting objects. Repetitive movements of foot, leg, hand, arm, shoulder, and torso.
  • Periodic : Operating power equipment, sitting at a desk, using computers and phones.
  • Occasional : Lifting or moving up to 50 lbs.
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