Patient Access Representative

Patient Access Representative

The Patient Access Representative plays a crucial role in ensuring efficient and accurate patient registration and admission processes within the hospital's clinic setting. They are responsible for greeting patients and confirming and / or updating information and demographics, verifying insurance coverage, and creating a positive and welcoming experience for patients. This position requires excellent interpersonal and organizational skills, as well as a strong attention to detail.

Pay Range : Minimum $21.98 Midpoint $29.13 Maximum $36.28

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience : Required : Three (3) years' experience in healthcare registration, admissions, scheduling, or related customer service roles is required. Preferred : Five (5) years' experience in healthcare registration, admissions, scheduling, or related customer service roles is required.

Education : Required : High School Diploma. High school diploma or equivalent; additional education in healthcare administration or related field is a plus. Preferred : Associate Degree or higher.

Training : Required : N / A. Preferred : N / A.

Specialized Skills : Required : Strong computer skills with the ability to navigate and efficiently use electronic health record (EHR) systems and other software applications. Excellent communication skills.

Work Environments - Functional Demand : Sedentary - Very light energy level. Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push / pull 20 lbs. cart.

Physical Activity Requirements

Bending, Carry Objects, Climbing, Keyboard use / repetitive motion, Pinching / fine motor activities, Push / Pull, Reaching forward, Reaching overhead, Sitting, Squat / kneel / crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation.

Physical Activity Lifting : Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Occasional 0-35%.

Sensory Requirements : Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision.

Environment Requirements : Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.

Non-Discrimination Statement : CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn't align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities. If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.