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Patient Access Representative : Team Lead

Patient Access Representative : Team Lead

Insight GlobalLos Angeles, CA, US
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Job Description

Job Description

An employer is looking for a Patient Access Team Lead in the Los Angeles, CA area. This role will be focused more on Access and Strategy across the health system. This individual will be assisting with streamlining workflow processes of different service lines throughout the health system, designing decision trees, and implementing the new workflows with homesite staff in addition to onboarding / training Contact Center staff. Each service line will take about 8-10 months to onboard / go live in the contact center. This work will include :

  • Conduct Epic investigations (review charts, appointment patterns, identify gaps).
  • Surface trends and process improvements for decision trees and workflows.
  • Support operational troubleshooting and frontline staff questions.
  • Provide data-driven insights during service line onboarding.
  • Act as the “analytical glue” between the Supervisor / Manager and frontline staff.

REQUIRED SKILLS AND EXPERIENCE

  • 2–3+ years as a senior patient access rep, scheduler, or call center lead.
  • Strong Epic navigation skills (scheduling, registration, notes).
  • Experience in investigating system data and providing actionable insights.
  • Exposure to multiple specialty service lines beyond primary care.
  • Team Lead experience (answering team questions, doing timecards, training).
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    Patient Representative • Los Angeles, CA, US

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