Assistant Front Office Manager

Assistant Front Office Manager

Beautifully designed and refined, Hyatt Regency Indianapolis is a contemporary downtown hotel seamlessly connected to the Convention Center and just steps from Lucas Oil Stadium. With modern amenities blended with classic design elements, our hotel provides a comfortable oasis in the heart of one of the Midwest's most exciting cities. We're proud to deliver elevated guest service while supporting career growth for passionate hospitality professionals.

As an Assistant Front Office Manager, you will help lead the Front Office team in providing outstanding guest experiences through thoughtful arrivals, smooth check-ins, and efficient departures. You'll support team development, daily operations, and performance management while ensuring that service standards, financial objectives, and guest satisfaction goals are consistently met. This leadership role requires strong communication, problem-solving, and a hands-on approach to team engagement.

Key Responsibilities :

Team Leadership : Supervise and support the Front Desk team to ensure smooth daily operations and adherence to Hyatt standards.

Guest Service Excellence : Maintain visibility in the lobby to personally greet guests, resolve service issues, and ensure an exceptional guest experience.

Training & Development : Assist in hiring, onboarding, and training team members to uphold Hyatt's service standards and provide coaching to enhance performance.

Financial Management : Monitor and manage departmental budgets, expenses, and payroll while ensuring accuracy in billing, payment methods, and cash handling procedures.

Operational Oversight : Review daily arrival reports, verify expected check-ins, and communicate with other departments to anticipate guest needs and special requests.

Quality Assurance : Review guest satisfaction scores, identify service opportunities, and implement strategies to improve overall performance.

Communication : Ensure all required reports are completed accurately and distributed promptly to department leaders.

Crisis Management : Support hotel emergency procedures and ensure the safety and security of guests and team members.

Collaboration : Work closely with other departments, including Housekeeping, Engineering, and Food & Beverage, to ensure a seamless guest experience.

Leadership Support : Serve as acting manager in the absence of the Front Office Manager, handling escalations and supporting cross-departmental needs.

Qualifications :

Experience : Minimum two years of hotel front desk or guest services experience, with prior supervisory or assistant management experience preferred.

Education : College degree in Hospitality, Business, or related field preferred.

Skills & Abilities :

Proven leadership and team development skills.

Strong financial acumen and understanding of budgeting processes.

Excellent communication and problem-solving abilities.

Proficiency with Microsoft Office and property management systems (Opera experience preferred).

Demonstrated success in guest satisfaction and service recovery.

Ability to remain composed and professional in high-pressure situations.

Availability : Must be able to work a flexible schedule, including weekends, holidays, and varied shifts.

Physical & Safety Requirements :

Must be able to stand and move throughout the lobby for extended periods.

Ability to lift, push, pull, or carry up to 25 pounds as needed.

Maintain awareness of safety procedures and hotel emergency protocols.

Why Join Us?

Career Growth : Join a globally recognized brand that values mentorship and professional development.

Dynamic Environment : Work at the intersection of leadership, service, and guest engagement in a fast-paced setting.

Comprehensive Benefits :

Competitive annual salary with incentive opportunities

Medical, dental, and life insurance

Short- and long-term disability

401(k) plan

Discounted services and travel benefits

Colleague meal program

Apply Today! If you are a dedicated hospitality professional with a passion for leadership and guest service, join the Hyatt Regency Indianapolis Front Office team and take your career to new heights.

Job Type : Full-Time Location : Hyatt Regency Indianapolis Downtown