Collections Specialist - Remotedefi AUTO LLC • Indianapolis, IN, US
Collections Specialist - Remote
defi AUTO LLC • Indianapolis, IN, US
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job_description.job_card.job_descriptionHandle Customer Service Tasks : Payments, due dates, payoffs, and account updates. Process ACH Requests and provide payoff quotes Perform soft collections : (1-45 days past due) and set up repayment plans Use Skip Tracing tools to locate and update customer information Quality : 90% + customer interaction score Adherence : 92% + to scheduled shifts and breaks Efficiency : Average handle time under 400 seconds High School Diploma or GED Experience in a High-Volume Contact Center : At least one (1) year of experience in a high-volume call center State Licensing Covered : We handle and fully cover all required collections licensing across multiple states – no cost to you.
Job Description
Job Description
This class date is slated for December 1st, 2025!
About defi SOLUTIONS :
At defi SOLUTIONS, we partner with banks, credit unions, and finance companies to make lending easier and more efficient. Our all-in-one platform helps manage everything from loan applications to payments, using innovative technology and data tools. Backed by top investors such as Warburg Pincus, Bain Capital Ventures, and Fiserv, we combine the strengths of defi SOLUTIONS and Sagent Auto Lending to deliver trusted and flexible solutions to our clients.
What’s in it for you?
- Stable Pay : Hourly rate with no sales quotas. ($20 / hr + extra for late shifts and Saturdays.)
- Paid Training : Get set up for success from day one
- Generous PTO and Paid Holidays
- Education Support : Tuition reimbursement available
- Day-One Benefits : Health, dental, and vision coverage start immediately
- Career Growth : Strong focus on internal promotions
About the Role : As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values : Get it Done, Win as a Team, Better Every Day, and Do it with Passion.
Duties and Responsibilities :
Metrics for Success :
Required Qualifications : (Applicants without these qualifications will not be considered)
Affirmative Action / EEO statement : defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
Hours of operation are Monday - Friday, 8 : 00 AM Eastern - 9 : 00 PM Eastern & Saturday, 9 : 00 AM Eastern - 5 : 00 PM. Hours required are within these days and times.
Applicants are required to work a 40-hour work week.
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Collection Specialist • Indianapolis, IN, US
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