UCaaS Advisor : Sales Retention & Growth Lead

Overview

We are seeking a dynamic and experienced UCaaS Adoption & Retention Lead to drive growth and adoption of Zoom Phone.

Responsibilities

Develop and execute strategic campaigns to drive Zoom Phone adoption within accounts.

Create and implement competitive displacement strategies to replace incumbent UCaaS solutions with Zoom Phone.

Partner with Account Executives to identify opportunities, develop account strategies, and drive complex sales cycles.

Design and execute targeted outreach campaigns to generate conversations and opportunities.

Provide product expertise and competitive positioning throughout the sales cycle.

Conduct technical and business value demonstrations highlighting Zoom Phone's advantages.

Navigate complex stakeholder environments to secure buy-in for migration to Zoom Phone.

Track and report on adoption metrics, pipeline development, and competitive displacement success.

Collaborate with Customer Success teams to ensure smooth implementation and adoption.

Qualifications

Proven experience in UCaaS (Unified Communications as a Service) sales, preferably with direct Zoom Phone or competitive product experience.

Strong hunting skills with demonstrated success in new business development and competitive displacement.

Experience designing and executing multi-touch sales campaigns and strategic plays.

Ability to manage complex and competitive sales cycles with multiple stakeholders.

Excellent collaboration skills, particularly in working with Account Executives in an overlay specialist capacity.

Strong technical aptitude with the ability to articulate the business value of UCaaS solutions.

Experience with sales methodologies and CRM systems.

Outstanding communication and presentation skills.

Self-motivated with excellent organizational and time management abilities.

Bachelor's degree or equivalent experience.

What You'll Bring

Deep understanding of the UCaaS competitive landscape and value propositions.

Proven track record of displacing incumbent communications solutions.

Experience working in a specialist overlay sales model.

Strategic approach to account planning and opportunity development.

Ability to build strong relationships with Account Executives and customers.

Results-oriented mindset with focus on driving measurable adoption metrics.

Why This Role Matters

As the UCaaS Retention Lead, you will directly impact both customer satisfaction and revenue growth. Your work will directly benefit Account Executives creating a win-win scenario for our customers, our sales team, and Zoom's business objectives. You'll play a crucial role in maximizing the value of our existing customer relationships while helping organizations modernize their communications infrastructure with Zoom Phone.

Salary and Benefits

Salary Range or On Target Earnings :

Minimum : $174,500.00

Maximum : $389,400.00

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

Anticipated Timeline

Anticipated Position Close Date : 09 / 30 / 25

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information : https : / / careers.zoom.us / benefits.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form. This form is solely for applicants who require an accommodation due to a qualifying medical disability.

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