Service Parts Specialist

Service Parts Specialist

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

General Purpose

Responsible for working with engineering, product management, manufacturing, quality, new product development, supply management, pricing team supply, finance, product configuration analysts, product resources, product specialists, and other internal customers to help define, set-up and monitor service parts for Herman Miller and Knoll products.

Essential Functions

• Assign manufacturing plant codes to products that populated with unknown plant site.
• Assist Product Specialists and Design & Development teams with development of service parts.
• Back-up for Product Resources to correct and validate product numbers that are incorrectly entered into the databases.
• Build products and service parts for bill of material information.
• Build service parts in Baan to get cost information.
• Build service parts in Baan to identify where-used.
• Check out appropriate files and make required changes or additions and republish product PDF.
• Create and submit workflows in CSP to add, change or obsolete service parts; to change base price / up-charges.
• Identify to Herman Miller and Knoll Engineering ECO's that need to be created to set-up new service parts or change existing service parts in Baan and appropriate drawings.
• Monitor ECO's progress daily until ECO is complete.
• Performs additional responsibilities as needed to achieve business objectives.
• Set-up new product lines and family groups as requested by the Product Specialists.
• Update, add, edit or request FAQs as needed
• Use Omni service parts to create requests for new products and parts, identify existing products and parts that need information changed or added, and publish new documents.
• Performs additional responsibilities as requested to achieve business objectives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition.