Student Services Assistant, Student Success | College of IST

Job Title

The Student Services Assistant in the College of Information Sciences and Technology (IST) facilitates the daily operations of a student focused office, center, or program including financial, communication, record, and scheduling activities; coordinates the planning, logistics, and delivery of events and programs; interacts with students, families, and visitors to provide information regarding available services; manages and maintains student information; and provides leadership and direction for student staff.

Minimum Education, Work Experience & Required Certifications :

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience. Required Certifications : None.

• Support the daily operations of the College of Information Sciences and Technology's Chaiken Student Success Center, primarily serving the Office of Enrollment Engagement and Belonging (Career Solutions, Inclusion and Diversity Engagement, Student Engagement and Undergraduate Recruiting); provide information and direction to students, families, and visitors regarding services; schedule appointments; and manage student data and information
• Facilitate, develop, coordinate, and assist with the planning of events and programs including student success retention programs, award ceremonies, professional development workshops, career fairs, and orientation programs; organize event logistics including presenters, itineraries, and communication plans; serve as point of contact with vendors and event partners in collaboration with IST's Events Team; coordinate with leadership to establish and assess event goals; assist with developing strategies to ensure event success
• Manage student emergency funds and awarding processes.
• Update and maintain student records including accommodations, participation records, scholarship information, and student data; receive, process, and ensure confidentiality of sensitive information and materials
• Manage scheduling activities of a student program or office using the appropriate appointment, registration, or reservation system
• Create, compile, and deliver communications for student audiences in the form of newsletters, web content, letters, and information sessions
• Monitor and manage budgets for a student services office; maintain financial records; process and approve transactions, prepare purchase orders; process donations; and create invoices
• Supervise, train, and provide direction to student staff; delegate tasks; and ensure efficient workflows
• Assist in evaluating the success and effectiveness of services; recommend solutions to improve programming
• Participate in and serve on committees related to student services

Background Checks / Clearances : This position requires the following clearances in addition to applicable background checks : PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, Federal (FBI) Fingerprint Criminal Background Check, and the National Sex Offender Registry Clearance (NSOR). Additional clearances may be necessary if you resided outside of Pennsylvania in the past five years.

Salary & Benefits : The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .

EEO Is The Law : Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.