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Senior Product Manager, Consumer (US)

Senior Product Manager, Consumer (US)

GladlyOmaha, NE, United States
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Overview

Senior Product Manager, Rider Applied AI role overview is described as part of Gladly's Hero and Consumer product teams, focused on customer service interactions, AI-enabled experiences, and cross-functional collaboration with design, marketing, and engineering. The team emphasizes building AI-powered consumer experiences across all channels, balancing automation with empathy, and aligning with personas to create a long-term vision.

We are seeking a candidate who can grasp technical and design concepts, simplify complex problems, sift signal from noise, and collaborate with customers, stakeholders, and other teams to drive impact.

What you’ll do on the team

  • Create a vision and strategy for your product area that furthers the company goals and vision
  • Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
  • Validate, plan, and deliver on both impactful enhancements and new products
  • Collaborate across Product teams to build a cohesive product and hone your PM craft
  • Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message

A few projects you could be working on

  • Optimizing our AI experience across all channels, including voice and text-based channels
  • Expanding into new channels and use cases
  • Exploring and articulating a vision for where consumer experiences are heading in an AI-enabled world

    • What you’ll bring to the team

  • Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and Consumer software products
  • Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
  • Can telescope between the details and the big picture
  • Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
  • Know what great design looks like, and care about delivering experiences modern consumers will enjoy
  • Grasp technical details and understand technical constraints when working with engineers
  • Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
  • Love tackling hard problems and coming up with powerfully simple solutions

    • Why Join Gladly?

    At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. You’ll enjoy :

  • Competitive salaries, stock options, and comprehensive benefits
  • Generous paid time off, parental leave, and home office stipends
  • A fully remote work environment with opportunities for in-person team gatherings
  • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

    • Job Details

  • Seniority level : Director
  • Employment type : Full-time
  • Job function : Software Development

    • Note

    Referrals increase your chances of interviewing at Gladly. Get notified about new Senior Product Manager jobs in San Francisco, CA.

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    Senior Product Manager • Omaha, NE, United States

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