Commercial Insurance Customer Service Representative

Job Description

Job Description

Welcome to Tower Insurance Associates, Inc., an industry leader in providing exceptional insurance services. We are seeking a dedicated and motivated Commercial Insurance Customer Service Representative to join our team. Based in the vibrant city of Culver City, California, our company's core values revolve around positivity, support, and building meaningful relationships with both our clients and team members.

In this role, you will play a key part in our customer service operations, primarily focusing on assisting our commercial insurance clients with their inquiries and service needs. Your role will be pivotal in ensuring that our clients receive the highest level of attention and service. By joining our team, you will experience an inviting work environment where your contributions are valued and celebrated.

If you are enthusiastic about servicing client needs in a supportive and empowering setting, and are ready to be a part of a company that values growth and positivity, we invite you to apply and become an integral part of our Tower Insurance family.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Dental Insurance

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

401K with a 3% match regardless of contribution.

Responsibilities

Client Support : Provide exceptional customer service by addressing inquiries and resolving issues related to commercial insurance policies.

Policy Management : Assist clients with policy amendments, endorsements, renewals, and cancellations as needed.

Documentation : Maintain accurate and updated client records in our database to ensure seamless communication and service delivery.

Problem Solving : Evaluate client needs and present solutions to optimize their insurance coverage.

Collaboration : Work closely with the sales and underwriting teams to ensure client satisfaction and policy accuracy.

Continuous Improvement : Stay informed about industry changes and company updates to provide the best possible service.

Requirements

License : Active insurance licensure in the state of California.

Experience : Minimum of 2 years in a customer service role, preferably within the insurance sector.

Communication Proficiency : Excellent verbal and written communication skills.

Customer Focus : Strong interpersonal skills with an emphasis on providing outstanding client service.

Remote Work Ability : Self-motivated and able to work independently in a fully remote environment.

Technology Skills : Proficient with CRM systems and digital communication tools.

Problem-Solving : Demonstrated ability to troubleshoot and resolve client inquiries effectively.