Desktop Support

One of these support techs will be supporting the cyber security team, so someone with a cyber security degree / experience will be needed for one of these roles

We are seeking an experienced and highly skilled Desktop Support Technician to join our team. In this role, you will

be responsible for providing technical support for a wide range of desktop and laptop hardware and software issues.

You will work closely with other IT team members and assist in the deployment, maintenance, and troubleshooting of

desktop and laptop computers, peripherals, and software. You will also be responsible for providing excellent

customer service and effectively communicating technical solutions to non-technical users.

Responsibilities :

• Provide technical support for desktop and laptop hardware and software issues, including installation,

configuration, and troubleshooting

• Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and

resolve complex technical issues

• Work closely with other IT team members to resolve technical issues and improve processes
• Provide excellent customer service and effectively communicate technical solutions to non-technical users
• Participate in the development and implementation of technical policies, procedures, and best practices
• Participate in the development and maintenance of technical documentation
• Stay up-to-date with new technologies and industry trends
• Skills

Desktop, windows, mac, SCCM, Troubleshooting

• Additional Skills & Qualifications

Required Skills & Expertise :

• Associate or Bachelor's degree in information technology or a related field
• 4+ years of experience in desktop support or a related field
• Strong knowledge of Windows and Mac operating systems and applications
• Experience with hardware and software installation, configuration, and troubleshooting
• Experience with network and infrastructure support
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills, including experience with troubleshooting and root cause

analysis

• Ability to work independently and as part of a team
• Certification in A+ and / or Network+ is a plus

About You :

• You have high level of motivation and drive
• You are a self-starter
• You like to move fast with precision
• You enjoy learning
• You enjoy dealing with team members
• People have mentioned that you have a great personality
• You enjoy getting things done
• Your communication skills are one of your top strengths
• You can communicate technology in "layman terms"
• You thrive under pressure
• You demonstrate high integrity
• Pay and Benefits

The pay range for this position is $50000.00 - $70000.00 / yr.

Given upon interview, but manager said excellent benefits as well as 401k.

• Workplace Type

This is a fully onsite position in Indianapolis,IN.

• Application Deadline

This position is anticipated to close on Oct 16, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.