Tier 2 / VIP IT Desktop Support

The Tier 2 / VIP Desktop role would be responsible for assisting our EVPs & SVPs with IT issues and general support. In addition, support board meetings, global economic summits, and large-scale high visibility meetings. Monitoring, triaging, and closing tickets. Strong communication skills and ability to provide white glove service and translate technical data for executive users.

• Skills

Support, Troubleshooting, Active Directory, Office 365, Hardware, Windows, Customer Service, Technical Support, Desktop, Mobile Device, Windows 10

• Additional Skills & Qualifications
• Education :
• Bachelor's Degree, preferably in Business Administration, Computer Science, Information Technology or :
• 5 years of experience with IT Certifications (ITIL, CompTIA, A+, Fundamentals)
• Dedication to ongoing continuing education.
• Experience :
• 5-7 years of proven experience within IT engineering or System Administration
• Knowledge of ITSM and ITIL processes including incident and problem management
• Excellent knowledge of Active Directory, Identity and Access Management, Device Management and Endpoint security
• Excellent knowledge of Qualifications
• Knowledge of :
• SaaS solutions
• Microsoft 365, CRM, SharePoint, SCCM, MDM (Mobile Device Management)
• System Admin experience
• iPhone & Mac Laptop equipment
• Conferencing equipment - VoIP, Zoom, MS Teams, Clickshare's, Projectors
• Ability to :
• Collaborate with other IEDC staff members, other government agencies, economic development organizations and businesses, as well as independently.
• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $25.00 - $28.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Indianapolis,IN.

• Application Deadline

This position is anticipated to close on Oct 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.