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Patient Services Coordinator

Patient Services Coordinator

Marina Harbor Detox, LLCSan Francisco, CA, United States
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Join our dynamic team at Quadrant Health Group! Marina Harbor Detox, LLC a proud member of the Quadrant Health Group, is seeking passionate and skilled Client Care Coordinators to join our growing team in San Francisco, CA. As a Client Care Coordinator with a nursing focus, you will play a crucial role in ensuring the well-being and satisfaction of our clients.

What You'll Do :

The Client Care Coordinator is responsible for the nursing assessment and medication monitoring. This position reports to the Client Care Supervisor.

Major Tasks, Duties and Responsibilities of a Skilled Medical Coordinator / Client Care Coordinator :

Client Care & Health Monitoring

  • Conduct nursing assessments upon client admission and complete intake consents.
  • Perform ongoing health assessments, including vital signs and behavioral observations.
  • Monitor and document client health status, ensuring accurate and thorough reporting.
  • Conduct COWS and CIWA assessments as required during detox and throughout treatment.

Medication Management & Documentation

  • Oversee self-administration of medication and ensure proper documentation.
  • Monitor medication compliance, conducting counts at least three times per week.
  • Maintain accurate Centrally Stored Medication Logs both in hardcopy and EMR.
  • Accept and transcribe physician phone orders, ensuring accuracy and compliance.
  • Communicate directly with pharmacies and physicians regarding medication orders.
  • Ensure proper medication destruction and disposal as needed.

    • Testing & Reporting

  • Collect and supervise urinalysis (U / A) and blood alcohol concentration (BAC) samples , ensuring accurate reporting and disposal.
  • Perform and document routine tuberculosis (TB) tests as required.
  • Conduct audits of nursing documentation and ensure compliance with policies and procedures.
  • Provide detailed shift reports to maintain continuity of care.

    • Facility & Safety Oversight

  • Perform patient rounds every 30 minutes to ensure client safety.
  • Monitor and itemize OTC medications and medical supplies , notifying management when reordering is necessary.
  • Maintain cleanliness and organization of medical stations and common facility areas.
  • Assist with household upkeep, including laundry, bathroom restocking, and food handling, ensuring a clean and safe environment for all clients.

    • Collaboration & Compliance

  • Work closely with interdisciplinary teams, including clinical staff and management, to ensure high standards of care.
  • Notify prescribers and management of any behavioral or health status changes.
  • Assist with pharmacy, medical store, and facility supply runs as needed.
  • Maintain compliance with all applicable regulations and ethical standards.
  • Participate in team meetings and training sessions as needed.

    • What You'll Bring :

    Skills, Knowledge and Competencies for Medical Coordinator / Client Care Coordinator :

  • Strong knowledge of nursing principles, medication administration, and detox protocols.
  • Ability to conduct and interpret COWS and CIWA assessments for substance withdrawal.
  • Understanding of state and federal healthcare regulations, especially in a residential treatment setting.
  • Knowledge of infection control protocols, HIPAA, and patient confidentiality requirements.
  • Excellent communication and interpersonal skills to interact with clients, families, and healthcare providers.
  • Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
  • Proficiency in basic computer skills and electronic health records (EHR) systems.
  • Ability to work effectively in a fast-paced environment.
  • Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care.
  • Strong attention to detail and ability to work in a fast-paced environment.

    • Skilled Medical Coordinator / Client Care Coordinator Qualifications :

  • LVN, CCMA, EMT, or CNA certification / license (required based on role).
  • SUDRC or RADTI certification required (can be obtained after hire).
  • Minimum 6 months of experience in a detox, behavioral health, or residential treatment setting (preferred).
  • CPR / BLS certification (required or must be obtained before hire).
  • Experience with COWS and CIWA assessments (preferred but not required).
  • Experience in handling and monitoring medications, including controlled substances.
  • Previous experience in a clinical or healthcare setting preferred.
  • Current CPR and First Aid Certification.
  • Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment.

    • Why Join Quadrant Health Group?

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off, sick time and holidays.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • A chance to make a meaningful impact on the lives of our clients.

    • Compensation & Licensing Requirements :

    $26 - $29 per hour For CCMA, EMT, or CNA with valid certification / license (Must obtain SUDRC or RADTI certification)

    $29 per hour For candidates with over 6 months of detox or supervisory experience

    $35 per hour For Licensed Vocational Nurses (LVNs)

    #HP

    Compensation details : 26-35 Hourly Wage

    PI34f721f9d0c7-31181-38258578

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    Patient Coordinator • San Francisco, CA, United States

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