Principal, Product Analytics & InsightsNew

Overview

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

The Principal, Product Analytics & Insights will lead Auctane's enterprise-wide product performance measurement, insights, and reporting functions. This role will own the definition of product and business success metrics across our full product portfolio (ShipStation, ShipEngine, Stamps, Metapack, Packlink, and beyond). They will act as a senior leader bridging product, analytics, finance, marketing, and executive leaders—ensuring that decisions across all product lines are grounded in data, insights, and measurable outcomes.

This leader will drive Auctane's product metrics and reporting at the executive and board level, guiding how we measure impact, forecast performance, and identify growth opportunities across our products. They will set best practices for data-driven product decision-making, standardize executive reporting, and ensure accountability to strategic goals.

The ideal candidate is a proven analytics leader with experience scaling product analytics and operations across multiple product lines, strong executive presence, and the ability to influence at the board level.

What will you be doing?

Enterprise Product Metrics & Business Impact

• Define, standardize, and own key product and business metrics across all Auctane products—covering engagement, retention, monetization, and Product-Market Fit.
• Establish a global product analytics framework to drive prioritization and investment decisions across business units.
• Build portfolio-wide metric waterfalls and cohort models to evaluate user journeys, revenue expansion, and long-term volume impact.
• Lead deep-dive analyses to uncover trends and risks, shaping portfolio strategy and identifying opportunities for cross-product synergies.
• Proactively identify and quantify opportunities for revenue growth, engagement, and operational efficiency across products.

Executive & Board Reporting

Leadership & Cross-Functional Alignment

Strategic Business Planning

What are we looking for?

What will make you stand out?

The Tech

What do we offer?

Equal Opportunity Employer

Equal Opportunity Employer / Veterans / Disabled

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