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Client Experience Specialist

Client Experience Specialist

VirtualVocationsSpringfield, Massachusetts, United States
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A company is looking for a CEP Specialist, Client Experience.

Key Responsibilities

Engage clients on legacy subscription-based support plans to maximize value from their investments

Schedule and attend strategic client meetings to assess business needs and enhance consumption of plan benefits

Track client usage of support plans and report on performance metrics to identify gaps and opportunities

Qualifications

2+ years of experience in Customer Success, Account Management, or a related client-facing role

Experience in subscription, ERP, or SaaS environments is preferred

Strong relationship management skills to build trust with clients

Ability to manage multiple client engagements effectively

Proactive self-starter capable of working independently in a remote setting

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Client Specialist • Springfield, Massachusetts, United States

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