Communications Center Operator

Join the team at Allen County Public Library as a Full-Time Communications Center Operator! This onsite role in Fort Wayne is a great opportunity to support our community by assisting patrons over the phone and helping connect them to the information and services they need. With pay ranging from$13.77 to $17.90 per hour , you'll play an important part behind the scenes in a supportive, customer-focused environment that values teamwork, reliability, and inclusion.

You'll enjoy problem-solving and being an essential part of our library family. Your daily tasks will keep you on your toes, ensuring no two days are the same! You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, and Flexible Spending Account starting on day one! Embrace the excitement of working in a place where integrity, literacy, and learning are at the heart of everything we do.

Apply today and be part of something truly special!

Who are we? An Introduction

We are a vibrant hub of lifelong learning, discovery, and connection. Guided by our mission to enrich the community, we empower individuals of all ages through access to knowledge, resources, and inclusive experiences. Our team is united by a shared commitment to integrity, literacy, and learning. We prioritize people-first service, celebrate diversity, and foster a sense of belonging for all. Together, through collaboration and care, we strive to make our library a welcoming space where everyone can grow, explore, and thrive.

Day to day as a Communications Center Operator

As a Full-Time Communications Center Operator at Allen County Public Library, you'll be at the forefront of our service excellence! Your role will involve answering incoming calls on our switchboard, providing top-notch service to both our internal team and valued patrons. You’ll be the calm voice that responds to emergency phone calls, ensuring swift assistance and safety for everyone involved. Additionally, you will operate and monitor our state-of-the-art video surveillance system, keeping our library safe and secure.

This dynamic position not only allows you to showcase your communication skills but also lets you contribute to a fun, energetic atmosphere that prioritizes people-first service and teamwork!

Would you be a great Communications Center Operator?

To thrive as a Full-Time Communications Center Operator at Allen County Public Library, you'll need exceptional communication and interpersonal skills to connect effectively with both internal colleagues and external customers. A strong ability to multitask is essential, as you'll be managing incoming calls while monitoring our video surveillance system. Problem-solving skills are a must; you'll often need to think on your feet in response to emergencies, ensuring the safety of patrons and staff. A keen attention to detail will help you maintain accurate communication and operational logs. Additionally, a positive and energetic attitude will contribute to our fun, customer-focused culture, fostering an environment of inclusion and belonging.

Join us in making a positive impact on our community through your valuable contributions!

Our team needs you!

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your skills to the next level and join a team that values hard work and good times, complete our application today!

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