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Retail Store Manager

Retail Store Manager

Tailored Brands, Inc.West Palm Beach, FL, US
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Overview

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

Role

Store Manager

Reports To Regional Manager

To be successful in this role the role you will :

  • Inspire store team to achieve their best performance
  • Execute to maximize growth and potential
  • Create an engaged and inclusive store environment
  • Elevate the customer experience through operational excellence
  • Exceed customer expectations in all interactions

Leadership

  • Leads store staff in meeting sales, service, and operational expectations.
  • Sets clear performance expectations and ensures staff are trained in sales, customer service, and operations to meet company standards.
  • Models company values and leads by example as an active coach.
  • Communicates priorities and sales-driving information effectively to maximize business opportunities.
  • Guides team to identify, recommend and implement changes to improve productivity.
  • Takes the lead role in recruiting for the store and embraces diversity by creating an inclusive store environment.

    • Performance

  • Achieves store business plans, including sales, customer service and operational goals.
  • Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
  • Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
  • Participates in driving business outreach opportunities and communicates leads to Regional Manager and VP of Store Operations.
  • Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

    • Operational Excellence

  • Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, operational tasks and maintains proper sales coverage to deliver on the customer promise; monitors inventory control by ensuring accuracy and expediency of store receiving process.
  • Ensures store staff is trained on all internal operational functions.
  • Stays informed on corporate communication, directives, initiatives, policies, and procedures.
  • Implements store programs to increase efficiencies in sales, service, operations, and branding.

    • Workplace

  • Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Create a culture of learning and development, ensuring training tools are leveraged.
  • Serve as a role model to all store team members and provide enthusiastic motivational leadership.
  • Create a steady pipeline of external talent through recruitment.
  • Holds regular store meetings ensuring all store team members are up to date with all company directives.

    • Customer Experience

  • Ensure store team is trained on customer service expectations and create an exceptional customer experience.
  • Lead the store team to exceed customer expectations and achieve a high Medallia score.
  • Leverage customer feedback to take appropriate actions and prevent or resolve customer concerns.
  • Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

    • Qualifications

    Minimum 3-years' Experience Leading, Managing, and Developing Retail Teams.

  • Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
  • Self-motivated, results oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.

    • Physical Requirements

    Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and / or supplies, and see and distinguish between fabric patterns and colors.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Salary Range : $43,174 - $82,694

    Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

    Seniority level

  • Not Applicable

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Retail Apparel and Fashion

    • Referrals increase your chances of interviewing at Tailored Brands, Inc. by 2x

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