I.T. Technician 2

Company Overview

Promoting Opportunities, Supporting Choices

At North Bay Regional Center we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

Who We Serve

North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

Are you passionate about providing support and caring for individuals with developmental disabilities? North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and supports for individuals with developmental disabilities. At North Bay, we're promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 10,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and supports needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas : employment, independence, community access and family supports.

NBRC is committed to being a culturally and linguistically competent agency, striving to provide the services that our diverse clients and families need in their unique circumstances. We also value the contributions that our diverse staff bring to the agency.

Definition

Under the general supervision of the IT Supervisor , performs a wide variety of technology systems support services.

Nature of Work

The Information Technology Technician 2 is responsible for providing support for the Regional Center's operations which includes installation, configuration, troubleshooting and maintenance of workstations, software, email, telecommunication systems, video systems, network equipment and end-user support using Helpdesk. Works with Information Technology Staff to maintain LAN / WAN, internet service, hardware, software and communication systems, and related work as assigned.

This is a professional class, providing a wide range of technical support and network-related operations. Incumbent must be able to work independently to troubleshoot issues, respond to employee requests for assistance, and perform system monitoring and maintenance. May assist with the training of others and may travel to branch offices to perform some responsibilities. Scheduled hours of work may vary.

This position will have access to computer files, applications and equipment, including those containing highly sensitive and / or confidential information and is responsible for confidentiality and security of such data systems.

This position will require regular travel within Sonoma, Napa and Solano Counties and may work outside of normal business hours.

Duties and Responsibilities

• Provide Helpdesk Support services to the agency staff.
• Conduct Hardware and Software inventories as needed.
• Install, configure, and maintain computer hardware, applications, operating systems and databases. Troubleshoot, analyze, research, and resolve issues or problems arising from hardware and software. Minimize amount of time computers or systems are out of service.
• Work with IT Staff to install, configure, maintain, and troubleshoot computer workstations, operating systems and applications.
• Provide scheduled and on demand report services for agency staff.
• Develop and update technology training documentation as needed. Provide initial and follow-up training to agency personnel on an as needed basis in the use of technology, applications and processes. Provide other training as needed.
• Support data / voice communication networks, cable installation, network system planning, monitoring, testing, and servicing.
• Manage daily Backup routine and ensure backups are working.
• Provide advice and assistance to staff on technology operations.
• Provide setup and relocation services.
• Maintain familiarity with all agency computer programs, equipment, their use, and maintenance.

The above list reflects the general duties considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Minimum Education and Experience

Any combination equivalent to graduation from college in computer science or a related field and four years of responsible systems administration experience -OR- Equivalent to graduation from high school with additional courses and certifications in computer technology and experience maintaining and administrating technology systems. Minimum education requirement may not be waived.

Knowledge of :

Special Requirements

Benefits :

At NBRC, we offer our employees a comprehensive benefits package, including :

Bi-lingual language differential :

Salary Range :

$66,012 – $72,792 with opportunities for 5% increases annually.

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