KYC Onboarding Quality Lead

Onboarding Kyc Quality Leader

The Onboarding KYC Quality Lead provides support to leadership in developing and implementing operations and quality measures of success including documenting procedures and execution guides, KYC account reviews and approvals, and monthly / quarterly / annual regulatory and other audit tracking / responses. The role is responsible for critical monitoring of daily work accuracy and load leveling across team members including workflow coordination, monitoring of activities, providing assistance to team members with issue resolution and solutions, processing of quality activities, ensuring compliance with regulatory requirements for KYC, and adherence to policies and procedures.

This role serves key client relationships and acts as the subject matter expert (SME) within the team on complicated or elevated client concerns, liaises with the KYC management to ensure end to end client onboarding alignment, covers for Specialty Accounts Manager where applicable in meetings or forums as needed, and assists with other duties as assigned.

Position Responsibilities :

• Support developing and implementing operations and quality measures of success.
• Document procedures and execution guides.
• Workflow coordination, monitoring of activities, processing KYC quality reviews and approvals, and creating / providing reporting as required.
• Risk and compliance management including providing assistance with AML and other heavily utilized services for assigned area of responsibility.
• Ensure compliance with regulatory requirements for KYC.
• Ensure adherence to policies and procedures and escalate process or procedural gaps to leadership when observed.
• Assist with bi-annual audit related activities / responses, annual business continuity plans, bi-annual business impact analysis, and internal department monthly / quarterly / annual financial transaction, information reporting or other financial instrument audits.
• Serve key client relationships and act as the SME within the team on complicated or elevated client concerns.
• Provide back-up client assistance within team to ensure timely processing and handling of customer transactions and issues as team workloads require.
• Project representation including covering for KYC and / or Specialty Accounts Manager on meetings or forums as needed, assisting with business requirements, client testing, training and other project roll-out activities for medium to large scale unit, department, division and enterprise-wide projects.