ServiceNow Infrastructure Consultant (Hybrid)

Position Summary :

As a ServiceNow Infrastructure Consultant, you will be responsible for directing, engineering, maintaining, enhancing, and automating the existing infrastructure and supporting processes for the ServiceNow Platform. Your focus will be on executing and maintaining environments that support both internal and external application solutions, ensuring technologies are available and performing to meet business needs. You will define and implement technology solutions within the ServiceNow platform that align with Securian's business objectives and overall IT strategies. You will design, develop, and deploy applications within the ServiceNow platform. Collaboration with diverse business and technology teams will be essential. You will research trends impacting the ServiceNow technology platform. Finally, you will provide direction, guidance, and thought leadership to ITSM process owners to enhance their competency in leveraging CMDB, incident, problem, asset, change, knowledge, and service catalog management processes, streamlining operations.

Responsibilities include but not limited to :

Maintain, support, and develop the ServiceNow platform via scripting and system configurations.

Establish design and capability guidelines for new and existing ServiceNow features to ensure platform integrity.

Architect and implement integrations with ServiceNow, third-party solutions, and internally developed applications.

Research, recommend, design, and implement ServiceNow platform services, including workflows, ITOM, ITBM, ITSM, Performance Analytics, CMDB, and ITAM.

Train internal associates and administrators in the use and configuration of ServiceNow applications.

Own your code from design to delivery, including test automation and detailed documentation.

Analyze, troubleshoot, and resolve ServiceNow system issues or operational support tickets.

Provide rotational after-hours on-call support for ServiceNow production issues.

Qualifications :

3-5 years of engineering experience with the ServiceNow technology platform or a comparable Service Management technology platform.

Proficient in using ServiceNow or equivalent Service Management tools for analysis, design, development, and integration with other applications, including 3rd party software.

Skilled in configuring ServiceNow Discovery and Orchestration.

Project management and leadership skills with a proven ability to deliver outcomes on complex service management initiatives and transformations.

Strong verbal and written communication skills to convey technical information and ideas at all business levels.

Proven ability to effectively prioritize and execute tasks in a fast-paced environment.

Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate courses of action.

Preferred Qualifications :

3-5 years of experience deploying, implementing, administering, configuring, and / or developing solutions on the ServiceNow technology platform.

Bachelor's Degree or equivalent experience, education, and certification.

Broad technical experience that includes integrations and infrastructure build and support.

ServiceNow Administrator certification, with additional development certifications / experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation).

Experience and understanding of web technologies, SaaS solutions, and development (HTML, CSS, JavaScript).

Experience with application integrations using technologies such as SOAP or REST Web Services, JDBC / ODBC, and flat files.

Experience with ServiceNow reports, dashboards, and Performance Analytics.

Knowledge of Information Protection strategies (DR, encryption).

Understanding of data management and concepts such as data normalization, record retention, and archiving.

ITIL certification V3 / V4.

Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.

#LI-Hybrid

• This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is :

$84,000.00 - $155,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here :

Paid time off :

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

Leave programs : Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Holidays : Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan : Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance : From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time : We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups : Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including :

Mental Wellness and Disability

Pride at Securian Financial

Securian Young Professionals Network

Securian Multicultural Network

Securian Women and Allies Network

Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page .

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay / TTY).

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