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Information Technology Technician

Information Technology Technician

TEC SystemsNew York, NY, US
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This range is provided by TEC Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00 / yr - $65,000.00 / yr

Direct message the job poster from TEC Systems

Passionate about People | Supporting Growth & Culture at TEC Systems

Office : Long Island City, NY (daily travel to client sites in NYC required)

Salary range : $55,000 – $65,000

Reports to : Basim Sharhan, IT Manager

Recruiter : Kate Lewis, People Ops Program Manager

Please apply on LinkedIn and send resume and cover letter to klewis@tec-system.com

OVERVIEW

TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques.

This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license.

RESPONSIBILITIES

  • Perform preventative maintenance on servers and workstations at customer sites
  • Install and configure desktop and laptop computers, peripherals, and related hardware
  • Integrate devices into network environments and test software applications
  • Provide Tier 1 hardware and software support for Windows devices
  • Deliver on-site technical support and ensure client satisfaction during deployments
  • Document all work assignments, resolutions, and client approvals
  • Provide help desk support : problem determination, documentation, diagnostics, resolution, and ticket escalation
  • Troubleshoot hardware, software, and connectivity issues for end users
  • Support users with MS Office, antivirus tools, mobile devices, and peripherals
  • Use remote desktop software to resolve issues or walk clients through solutions
  • Act as a liaison between customers and internal IT staff for accurate problem interpretation
  • Maintain accurate ticketing and reporting in the help desk system

QUALIFICATIONS

Required :

  • Experience : Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent).
  • Customer Service : Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction.
  • Communication : Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users.
  • Work Style : Self-motivated, reliable, and able to work independently while managing multiple priorities.
  • Operating Systems : Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016 / 2019.
  • Software & Applications : Proficiency with Microsoft 365 / Office 365 suite, endpoint security / antivirus tools, and common business applications.
  • Hardware & Peripherals : Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS / Android).
  • Networking : Basic understanding of TCP / IP, DNS, DHCP, and VPN concepts.
  • Documentation : Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus.
  • Licensing & Compliance : Awareness of data security, acceptable use, and basic IT compliance practices.
  • Other : Valid driver's license and ability to travel daily within the New York metropolitan area.

    • Preferred (Nice to Have) :

  • CompTIA A+, Network+, or equivalent certification.
  • Exposure to Active Directory (user accounts, password resets, group membership).
  • Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.).
  • Familiarity with basic IT asset management and inventory tracking.

    • WHY JOIN TEC?

    Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology and Customer Service

    • Industries

  • Engineering Services, Automation Machinery Manufacturing, and IT System Custom Software Development

    • New York, NY

    J-18808-Ljbffr

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    Information Technology Technician • New York, NY, US

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