Information Technology Support Technician
Blackhawk11New York, NY, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCompetitivePay. Comprehensivehealth,dental,vision,and401(k) Regularcoaching,careerdevelopment,andadvancementpath. Acollaborativeculturethatcelebrateslearning,innovation,andhighperformance Upto22DaysPTO.
Onsite Technician
Location : ProvidesupportforofficelocationinManhattanNY. OnsiteasNeededmaybe3-5days.Mon - Fri.
Department : Engineering
Division : Corporate
Job Status : Full-Time
Work Shift : 8 : 30 AM – 5 : 30 PM EST Time Zone. OT As needed basis.
AboutBlackHawkData
BlackHawkDataisoneofthefastest-growing,woman-ownedITsolutionprovidersinthecountrytrustedbyprivateandpublicsectorclientstodeliversecure,scalableinfrastructureandinnovativenetworksolutions.
Here,youwon'tjustdoajob youll build a career that matters, we're team of bold thinkers, problem solvers, and changemakers committedtodoingthingstherightway,nottheeasyway.
Ourculturethrivesoncuriosity,collaboration,andgrit.Weinvestinourpeople,challengethemtogrow,andcelebratewinstogether.Ifyou'redriventolead,learn,andleaveyourmark,BlackHawkDataiswhereyoubelong.
Comebuildwhat'snextwithateamthat'sgoingplaces.
Learn more about us : www.blackhawk11.com
Connect with us on : LinkedIn, Facebook, Twitter, YouTube, and Instagram
Position Title : Onsite Technician
Expectations – highlights include :
- Providehighlyprofessionalandpolishedoperationalsupportforusers,network,systems,cabling,andanyothertechnicalneedstosupportthecustomer
- Developoperationalknowledgebaseandinfrastructuredocumentationbothinternallyandcustomer-facing
- Skillset–knowledgeableandcapableofprovidingsupportforthefollowingtechnologies :
- Extremelystrongcustomerserviceinteractionwithvarieduserbase
- FamiliaritywithITSMtoolsandticketingsystems
- LoggingallincidentsandrequestsintotheITSMsystem
- Softwareinstallationsandupdates
- Softwareerrorinvestigationandresolution
- Experiencewithhardware / softwaretroubleshooting
- Useraccessmanagementandpasswordresets
- Knowledgeofuserequipmentandperipherals(printers,scanners,etc)
- NetworkingwithCisco,Fortine,Aruba,andothersinamulti-vendorenvironment,includingnetworkdiagnostics,troubleshooting,configuration,management,andoperationalcapability
- Abilitytoperformproactivesystemmonitoring
- Capabilitytocoordinatewithvendorsupportteams
- Properlyescalatingunresolvedissuestoupperlevelsupport
- CoordinatingwithITServiceDeskforaccuratedocumentation
- Configurationchangesforbusinesscriticalsystems
- MaintainingphysicalinventoryofconnectionsandequipmentineachIDF / MDF
- Establishdocumentationandoperationalprotocols
- Maintainfulldocumentationofallsystemsandprocedures
- Knowledgebasearticlesforrecurringproblems
What We Offer
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