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Senior Manager, Number Operations
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Senior Manager, Number Operations.
Key Responsibilities
Lead and mentor a global team, fostering operational excellence and innovation
Build quarterly Number Operations OKRs and ensure execution to meet operational targets
Manage customer escalations and maintain relationships with carrier partners
Required Qualifications
5+ years of experience in Number Operations or Carrier Operations in a high-growth SaaS environment
2+ years in a management role, with experience in team development
Advanced proficiency with customer support technologies and project management
Strong analytical skills with experience in data-driven decision-making
Proven ability to lead cross-functional projects and build relationships with stakeholders
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Operation Manager • Grand Rapids, Michigan, United States
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