Manager, CAHPS

Job Summary :

The Manager, CAHPS (Consumer Assessment of Healthcare Providers and Systems) is responsible for leading and managing all aspects of the CAHPS initiatives within CareSource, overseeing CAHPS vendors and analyzing CAHPS initiatives to improve CAHPS scores.

Essential Functions :

• Lead the planning, execution, and monitoring of CAHPS projects, ensuring alignment with organizational goals and compliance with federal and state regulations.
• Oversee relationships with CAHPS survey vendors, including contract negotiation, performance monitoring, and ensuring that service delivery meets organizational standards.
• Develop and implement targeted initiatives to improve CAHPS scores, leveraging data insights to identify areas for improvement and best practices.
• Oversee the administration of CAHPS surveys, including coordination with vendors, managing timelines, and ensuring high response rates.
• Analyze CAHPS survey results and other related data to identify trends, insights, and areas for improvement in patient care and experience.
• Work closely with cross-functional teams, including Quality Improvement, Clinical Operations, and IT, to implement strategies that enhance patient satisfaction and quality of care.
• Prepare and present comprehensive reports on CAHPS performance metrics, findings, and recommendations to senior leadership and stakeholders.
• Foster relationships with internal and external stakeholders, including providers, community organizations, and regulatory bodies, to promote CAHPS initiatives and gather feedback.
• Supervise and mentor direct reports, providing guidance, support, and performance management to ensure team effectiveness and professional development.
• Develop and implement action plans based on survey results to improve patient experience and satisfaction, monitoring progress and outcomes.
• Ensure consistency of internal messaging, both in writing and design that reflects the CareSource brand
• Ensure all CAHPS activities comply with relevant regulations and guidelines set forth by CMS and other governing bodies.
• Project manage CAHPS initiatives, to include, but not limited to ensuring transparency of information to stakeholders, action items are followed up, initiatives are prioritized and analyzed for their effectiveness
• Establish a solid working relationship with the Member Experience team by driving initiatives targeted at improving the overall membership's seamless experience with the health plan.
• Perform any other job duties as requested

Education and Experience :

Competencies, Knowledge and Skills :

Licensure and Certification :

Working Conditions :

Compensation Range :

$81,400.00 - $130,200.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type : Salary

Competencies :

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.

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