Senior Telephony AdministratorVirtualVocations • Newark, New Jersey, United States
Senior Telephony Administrator
VirtualVocations • Newark, New Jersey, United States
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A company is looking for a Senior Telephony Administrator - Contact Center Specialist.
Key Responsibilities
Conduct daily system health checks to ensure service availability and reliability
Resolve complex voice routing and skilling issues, leading outage investigations and maintaining incident SLAs
Administer and maintain call routing vectors, VDNs, skills, and announcements
Required Qualifications
10+ years' experience administering Avaya systems in global contact centers
Proficient in Avaya commands and troubleshooting call routing
Hands-on experience with Avaya Aura suite and Agent for Desktop
Strong SIP routing and toll-free management skills
Effective collaboration with vendors on system upgrades
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Senior Administrator • Newark, New Jersey, United States
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