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Physician Practice Medical Assistant Receptionist Flex Role

Physician Practice Medical Assistant Receptionist Flex Role

RPO PHYSICIAN PARTNERSHouston, TX, US
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Job Description

Job Description

Benefits :

  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Title : Physician Practice Medical Assistant Receptionist Flex Role

Reports To : Practice Manager

Department : RPO Physician Partners Dr. Stacey Jones

Location : 509 W Tidwell Road

Suite 100

Houston, TX 77091

Position Summary

The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.

Essential Job Functions

  • Greet and assist patients, visitors, and vendors in a friendly, professional manner.
  • Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.
  • Verify patient insurance, collect co-pays, and process payments.
  • Communicate appointment reminders and follow-up information to patients.
  • Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.
  • Ensure a clean, organized reception and waiting area.
  • Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.
  • Process incoming and outgoing patient referrals.

    • Scope of Work

  • The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).
  • This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.
  • A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.

    • Minimum Qualifications

  • High school diploma or equivalent.
  • Previous experience in a healthcare reception or front desk role.
  • Previous experience in a medical assistant role.
  • Strong communication, interpersonal, and organizational skills.
  • Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).
  • Demonstrated ability to multitask and provide excellent customer service.
  • Basic understanding of insurance verifications and billing processes.

    • Preferred Qualifications

  • Medical Assistant certification (CMA, RMA) if performing clinical duties.
  • 1+ years of experience working in a physicians office, clinic, or outpatient healthcare setting.
  • Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.
  • Knowledge of medical terminology and HIPAA regulations.
  • Fluency in Spanish is preferred (but not required).
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