Mid-Level Audio and Video Technician / Help Desk Support Job at Koniag Governmen

Overview

Eagle Harbor Solutions, LLC a Koniag Government Services company, is seeking a Mid-Level Audio and Video Technician / Help Desk Support with a Secret security clearance to support EHS and our government customer in Washington, DC.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Seeking onsite (no teleworking) mid-level customer-focused Audio and Video Technician / Help Desk Support professional to join our IT team. The primary focus of this role is to provide Audio / Video (AV) support for our conference rooms, ensuring that all equipment is properly set up and functioning smoothly during meetings. In addition, you will assist with general IT help desk tasks, offering support to end-users and maintaining IT equipment, with responsibilities that include supporting both Windows and Mac computers.

Responsibilities

AV Support – Set up, operate, and troubleshoot AV equipment in conference rooms, including projectors, microphones, video conferencing systems, and sound systems.

Provide real-time support during meetings and presentations to ensure seamless AV operations.

Conduct regular checks and maintenance of AV equipment to ensure all systems are in working order.

Collaborate with the facilities team to address any physical setup needs in conference rooms.

Train staff on the use of AV equipment and provide documentation for common AV setups.

Manage AV inventory, ensuring that all equipment is properly stored and accounted for.

Help Desk Support – Respond to and resolve IT support tickets, providing timely assistance to end-users via phone, email, or in-person.

Troubleshoot and resolve hardware, software, and network-related issues for both Windows and Mac computers.

Assist with the setup and configuration of IT equipment, including computers, printers, and mobile devices.

Document support activities and solutions in the IT service management system.

Support onboarding activities, such as setting up user accounts and configuring workstations for new employees.

Qualifications

3-5 years of experience in AV support, IT help desk or a similar role.

Strong knowledge of AV systems, including projectors, video conferencing tools, and sound systems.

Proficient in troubleshooting common IT issues on both Windows and macOS platforms.

Familiarity with IT service management tools (e.g., ServiceNow, Salesforce) is a plus.

Excellent problem-solving skills and the ability to work under pressure.

Strong communication skills and the ability to train others on technical concepts.

Security Clearance

Secret clearance ability to obtain a TS clearance.

Physical Requirements

Ability to lift and move AV equipment and computers (up to 50 lbs).

Willingness to work flexible hours as needed, including early mornings or evenings for special events.

Application Process

Please submit your resume and a cover letter detailing your experience and why you would be a good fit for this role.

Applications will be reviewed on a rolling basis.

Equal Employment Opportunity

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military / veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer / Veterans / Disabled. Shareholder Preference in accordance with Public Law 88-352

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