Enterprise Support Analyst

A company is looking for an Enterprise Deployment Program Operations & Support Analyst.

Key Responsibilities :

Operate L1 queue in Jira; manage customer communications for incidents and maintenance

Execute standard changes via GitOps and validate rollouts

Perform cluster and infrastructure checks, including health, logs, and patch management

Required Qualifications :

2-4 years in technical support or SRE / NOC; 1+ year with Kubernetes in production

Knowledge of kubectl, Helm, Git, YAML, and Linux

Experience with cloud networking fundamentals, DNS / TLS, and load balancers

Familiarity with a ticketing system and on-call platform

Ability to provide clear written incident updates and maintain customer communication