Patient Billing / Services Representative II-C - Gastrointestinal Center

Scheduled Hours

40

Position Summary

Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Job Description

Primary Duties & Responsibilities :

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Explains billing process to other IBC staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• May provide Medical Assistant services to the department (MA certification required) as needed.
• Performs other duties as assigned.

Working Conditions : Job Location / Working Conditions :

Physical Effort :

Equipment :

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education : High school diploma or equivalent high school certification or combination of education and / or experience.

Certifications : The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role. Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Healthcareer Association (NHA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Healthcareer Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board, Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board, Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant - American Medical Technologists (AMT), Registered Medical Assistant - National Healthcareer Association (NHA)

Work Experience : Billing Systems And Third-Party Claims And / Or Medical Office Setting, Related Customer Service (3 Years)

Skills : Not Applicable

Driver's License : A driver's license is not required for this position.

More About This Job

Required Qualifications :

Preferred Qualifications

Education : No additional education unless stated elsewhere in the job posting.

Certifications : No additional certification unless stated elsewhere in the job posting.

Work Experience : No additional work experience unless stated elsewhere in the job posting.

Skills : Financial Information, Insurance, Interpersonal Communication

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Wellness

Family

For policies, detailed benefits, and eligibility, please visit : https : / / hr.wustl.edu / benefits /

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.