Dispatcher

Job Description

Job Description

Under the supervision of the Customer Solutions Center Manager the Interfacility / 911 Dispatcher will be responsible for pre-dispatching vehicles for the next day. During this pre-assignment they will be responsible to ensure there are adequate resources to meet the call volume scheduled including a pre-determined overflow volume.

The dispatcher will receive phone calls from out of state 911, hospital nursing floors, outpatient satellites, and private residences with request for transportation. Dispatchers will assign called to ambulance units based on level of care (BLS and ALS) efficiently and accurately.

Dispatcher will at times need to re-arrange calls that are preassigned in case of vehicular breakdowns, traffic, and ASAP call requests. The dispatcher will be responsible for utilizing TraumaSoft to assign the trips to the vehicles based on the crew members scheduled and ensure that the vehicles have adequate time with the assigned calls to meet specified customers’ needs and response standards.

The Dispatcher while pre-dispatching for the next day may will be in close consultation with management to call in staff earlier for their next day shift and or additional staff for more shifts to ensure they can pre-dispatch the transports to the vehicles without inhibiting customer service and or required response performance standards.

At times, the dispatcher will act as a call- taker / communicator.

Role and Responsibilities

• HS Graduate
• Ability to work a either open shifts- Rotating Schedule : M-T-W & W-Th-Sat from 1000-2300 except Saturdays with 0700-2000 OR Monday thru Friday 0700-1500
• Maintain prompt and regular attendance and agree to mandatory holdovers when relief is not available (not to exceed 24 hours)
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Ability to sit for a long period of time and view computer monitors for extended periods of time.
• Ability to work in a busy, high-stress environment and be able to think and react quickly and effectively to tense situations.
• Ability to operate telephone and other specialized computer communication equipment.
• Ability to speak clearly and concisely and communicate effectively / accurately
• Ability to follow written and oral instructions.
• Ability to recall details from numerous informational resources.
• Pass a pre-employment drug and background screen
• EMT experience preferred but not required

Qualifications and Education Requirements

Preferred Skills

We'd love to have you join the Medic One team!