Director, Head of Business Management and Metrics

Director, Head Of Business Management And Metrics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Johnson & Johnson Innovative Medicine R&D is recruiting for a Director, Head of Business Management and Metrics. This position is a hybrid role and will be located in Horsham, PA.

The Director, Head of Business Management and Metrics (BMM) will be responsible for collaborating with Global Medical Safety (GMS) vendors to ensure timely and high-quality safety deliverables. The Director will collaborate with relevant internal and external stakeholders to identify and monitor operational performance metrics and deliver data analysis. This individual will also be responsible for the strategy, planning, and oversight / monitoring of the vendor deliverables, proactively identifying potential compliance issues. Accountable for the preparation, management, and forecasting of the vendor budget for vendors under their responsibility. Partner with team members, stakeholders, and the vendor to continuously improve vendor communication and quality of deliverables. Lead the BMM team and provide strategic direction and oversight for responsibilities of the team members. Function independently and have expert knowledge of applicable regulations and guidelines.

Principal Responsibilities :

• Participate in the oversight of GMS and associated vendor contracts and budgets.
• Participate in the preparation, management, and forecasting of the budget of GMS for vendor resources, as applicable.
• Liaise with Procurement, Vendor, Capacity Management (VCM) and the Business for Request for Proposal (RFP) activities (e.g., requirements, vendor evaluation, etc.).
• Collaborate with functional lines on Statement of Work activities (implementation, oversight, etc.).
• Management of vendor invoice approval process and vendor spend.
• Vendor management activities and Service-level agreement (SLA) management.
• Development and oversight of vendor metrics, scorecards in collaboration with business and leadership.
• Participation in vendor deliverable feedback meetings (i.e., weekly / monthly).
• Manage business revisions of partnership documents (e.g., communication plan, business continuity plan).
• Participate in escalation and resolution of partnership concerns with VCM.
• Participate and drive (if needed) IT issue resolution (e.g., Amazon Workstation).
• Collaboration with BMM team on management of vendor Johnson & Johnson sponsorship activities (i.e., onboarding / offboarding, training compliance management).
• Lead BMM team in their strategic planning and oversight of key areas of responsibility.
• Manage, develop, and train direct reports.
• Execute and support the business with generation of operational metrics, including ad-hoc data requests, data summaries and trend identification.
• Proactively monitor and identify potential compliance issues and escalate as needed.
• Tracking and trending of data, if required.
• Assist business with implementation of solutions or corrective actions as needed.

Qualifications :

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https : / / www.jnj.com / contact-us / careers , internal employees contact AskGS to be directed to your accommodation resource.