Senior Manager Customer Care Training

A company is looking for a Sr. Manager Customer Care Training & Quality.

Key Responsibilities :

Lead the design and implementation of training programs for Customer Care staff

Develop metrics to measure the success of training and quality assurance initiatives

Build and lead a high-performing team focused on innovation and AI fluency

Required Qualifications :

Bachelor's Degree in Adult Education, Human Resources, Business, or a related field, or equivalent experience

Minimum of seven years of experience in training, quality assurance, or process excellence roles

Minimum of five years of management / leadership experience

Proficiency in Microsoft Word, Excel, and PowerPoint

Knowledge of Medicaid, Medicare, Marketplace, and TRICARE is preferred