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Patient Service Coordinator / Medical Assistant

Patient Service Coordinator / Medical Assistant

Johns Hopkins UniversityBaltimore, MD, US
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Patient Service Coordinator / Medical Assistant

The Department of Medicine is seeking a Patient Service Coordinator / Medical Assistant. This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice.

Specific Duties & Responsibilities

  • In the Medical Assistant role, assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.
  • Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
  • Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.
  • Work with others in a team environment.
  • Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.
  • Schedule patients for lab tests, medical examinations, and consultations.
  • Relay information to patients regarding preparation for lab tests and examinations.
  • Maintain familiarity with various types of medical insurance to explain these plans.
  • Obtain pre-certifications as required by patient's health care insurers or managed care providers.
  • Assist patients or family members with completion of medical insurance forms.
  • Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation.
  • Answer telephone, screen callers, relay messages, and greet visitors.
  • Open, sort, and screen mail.
  • Some flexibility with work hours when needed.
  • Perform other duties as assigned.

Additional Knowledge, Skills, and Abilities

  • Computer skills and organizational skills including proficiency in Microsoft Word and Excel.
  • Excellent customer service and organization skills.
  • Strong verbal and written communication skills.

    • Minimum Qualifications

  • High School diploma or graduation equivalent.
  • One year of work experience in customer service.
  • Certification / registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP); if not currently certified / registered, must become certified / registered within 180 days (6 months) of date of hire.
  • Current CPR certification.
  • Must maintain MA and CPR certification / registration during employment.
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma / Graduation Equivalent, to the extent permitted by the JHU equivalency formula.
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    Patient Service • Baltimore, MD, US

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