Admissions Counselor

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Overview

The Admissions Counselor is responsible for functions that contribute to converting qualified applicants to enrolled students at Regent University. The environment for this position is a blended inbound and outbound call center. This role demonstrates effective professionalism and extraordinary customer service while communicating and managing prospective students and applicants of Regent University.

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Essential Duties

• Represent Regent University as a general recruiter for all undergraduate and graduate school programs providing extraordinary customer service with each prospect, applicant and enrolled student.
• Develop and maintain comprehensive knowledge on all undergraduate, graduate, and doctoral programs and effectively counsel prospective students on program fit and admissions requirements.
• Develop and maintain comprehensive knowledge on all applicant and student-related resources including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and student resources.
• Make a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive student records through the correct use of technology while maintaining confidentiality.
• Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes.
• Demonstrate exceptional professionalism in working with internal and external stakeholders in person and in writing.
• Commitment to learning and professional development. The admissions counselor is responsible for learning and retaining all new and job-related content presented (for utilization in daily work).
• Coordinate and participate in admissions and recruitment events as required.
• Assist with onboarding and training of new staff members.

Qualifications

Candidates Must Have

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Details

Regent University is not responsible for the content of third-party job postings and does not guarantee any particular outcome from applying.

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