Customer Service Manager

Customer Service Manager

As the Eligibility & Special Projects Manager in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include :

• Leading and managing a unit responsible for processing Medicaid eligibility renewals, determinations, and data corrections in the Ohio Benefits system
• Managing unit projects for completion and accuracy and report to bureau leadership
• Reviewing and evaluating state and federal policies and regulations on Medicaid eligibility and provide training and technical assistance to team
• Reviewing and preparing reports to ensure compliance with Medicaid eligibility policies and procedures
• Coordinating development and implementation of procedures for special eligibility determination completion

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees

Qualifications

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency; 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency; 1 course or 3 mos. exp. in public relations; 1 course or 3 mos. exp. in applications of mathematical, analytical & / or statistical methods used in formulating & solving problems or in decision making; 1 course or 3 mos. exp. in public speaking, speech or communication; 6 mos. trg. or 6 mos. exp. in supervisory principles / techniques. -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills : Customer Service

Supplemental Information

Compensation is as listed on the posting unless required by legislation or union contract. The work location of this position is 50 West Town Street, Columbus, Ohio 43215. You will be required to report to this work location full-time, if selected. Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. Resumes and / or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.